Privacy Policy
Information we collect
When you contact Acacia Kitchen & Bath, we may collect your name, phone number, email address, project location, project details, plans, photographs, and other information you choose to share. Calls and messages may be processed by our AI receptionist, Mason, to respond to inquiries and prepare follow-up summaries.
How we use information
We use inquiry and project information to answer questions, evaluate requests, arrange consultations, communicate about services, manage projects, and follow up with customers, suppliers, and trade partners. Submitting a project inquiry does not automatically subscribe you to marketing or operational SMS alerts.
Internal operational SMS alerts
Acacia Kitchen & Bath may send internal, non-promotional operational text notifications to specifically authorized business contacts who explicitly opt in. These messages may include call alerts, callback requests, and project-related issues. We may process the recipient's mobile number, consent records, message contents, delivery information, and opt-out preferences to operate this service.
SMS consent and mobile information are not sold or shared with third parties or affiliates for their marketing or promotional purposes. SMS consent information is shared only with service providers as needed to deliver and support the messaging program, not for independent marketing.
Service providers and security
We may use website hosting, communications, messaging, email, and AI service providers to operate the website and handle inquiries. These providers process information to provide services on our behalf. We take reasonable steps to protect information, but no internet-based service can guarantee absolute security.
Retention and your choices
We retain information as reasonably necessary for business operations, recordkeeping, legal requirements, and resolving inquiries. Authorized SMS recipients may opt out by replying STOP, or request help by replying HELP, once the messaging program is enabled. You may contact us to request access, correction, or deletion of personal information, subject to applicable requirements.
Contact
For privacy questions, email info@acaciakitchenandbath.com. See our SMS Terms and Conditions for program details.